RELOAD DEC 2021 TELESCOP

How CBN is Pushing the Frontiers of the Economy for Macroeconomic Stability and sustainable Growth on the Watch of Godwin Emefiele

Godwin Emefiele, Governor Central Bank of Nigeria (CBN) is a man of insight passionate about quality decisions in his tasks of targeting inflation, ensuring interest rate stability, and employment generation to fully support productivity and society. These roll on the back of quality decisions to achieve macroeconomic stability to push the frontiers of the economy for sustainable growth and economic development.  The most recent action in the Nigerian monetary policy authorities is the eNaira.

President Muhammadu Buhari launched  Nigeria’s digital currency at the Presidential Villa, Abuja on Monday, October 25th. In announcing the launch of the e-Naira, the CBN stated that the product, which was put together following many years of research, would advance the boundaries of the payments system in order to make financial transactions easier.

With this launch, Nigeria, Africa’s largest economy in terms of GDP and the continent’s most populous country (over 200 million inhabitants), is a pioneer on the continent, alongside Ghana, which has been testing its e-Cedi as a new means of exchange since September.

“We have become the first country in Africa and one of the first in the world to have introduced a digital currency for our citizens,” said President Buhari.

According to Mr Emefiele,  the eNaira would support a resilient payment ecosystem, encourage rapid financial inclusion, reduce the cost of processing cash, enable direct and transparent welfare intervention to citizens and increase revenue and tax collection. He said eNaira would also facilitate diaspora remittances, reduce the cost of financial transactions, and improve the efficiency of payments.

“Therefore, the eNaira is Nigeria’s CBDC and it is the digital equivalent of the physical naira. As the tagline simply encapsulates, the eNaira is the same naira with far more possibilities.

“The eNaira – like the physical naira – is a legal tender in Nigeria and a liability of the CBN. The eNaira and naira will have the same value and will always be exchanged at one naira to one eNaira.”

  eNaira benefits include:

The e-Naira is expected to foster economic growth by offering easier access to capital and financial services which will increase economic activities at low/no interest transaction rates.

It is also expected to provide secure and cheaper diaspora remittance options and make such transactions faster.

Due to its traceability, the e-Naira makes it more difficult for individuals or organizations to indulge in fraud.

While the impossibility of being forged, makes it very strong and reliable, the e-Naira provides financial inclusion by making financial services available to communities without enough banking opportunities.

Local and international trade is expected to be increased with the emergence of the e-Naira, and the nation’s digital currency is expected to aid revenue collection by reducing the cost of handling cash.

Thus eNaira is Part of the CBN’s strategy to enhance the country’s macro-economic stability. Notably,  macroeconomic stability eliminates uncertainty in economic activity, increases the country’s investment attractiveness, as well as increases the economic activity in the future. The level of macroeconomic stability is the key to assessing investment risk.  The greater the level of macroeconomic stability, the greater the market confidence and propensity to take risks.  In the period that Mr. Emefiele has been in the saddle, the CBN has been aggressively pushing strategies to ensure that the level of macroeconomic stability increase.

Crucially, the Nigerian economy is factor-driven , just it is monolithic. Oil contributes more than 80 percent of foreign exchange earnings, a development that readily exposes the economy to shocks. The economy is also largely import-dependent without much production. Then there is a heavy reliance on fuel importation.  These show serious fundamental flaws in the economy. It was reported that the economy recorded the highest import bill of N6.85 trillion in twelve years with a 54 percent increase during the first quarter (Q1) 2021. Equally, the trade deficit stood at N5.81 trillion in first half (H1) 2021.

There is also the challenges of the inability of the country to issue debt in local currency and reliance on external grants and concessional loans to fund government deficits and capital spending .

All these places a lot of burden on the economy and even the value of the Naira.  So exchange rate issue gradually becomes a sore point. This has caused many to raise concerns over the health of the economy,  even as CBN has been aggressive in formulating policies in the management of both the demand and supply of the intractable foreign exchange challenge. CBN is doing its best here to ensure macroeconomic stability.

The exchange rate is the price of one currency in terms of another and it is the backbone of international trade. It helps to determine the health of an economy and the well-being of citizens through the quantum and ratio of imports and exports. A country’s exchange rate is determined by its foreign exchange earnings, by its production and export as well as external reserves, and a number of variables interplay in the dynamics of foreign exchange.

In the absence of strong productivity and huge oil import, the Naira weakens. And this has led to strong criticisms of the Central Bank of Nigeria, CBN and its Governor Mr Emefiele.  And while concerns rage over exchange rate issues, some observers  also point out that there seems to be no synergy between fiscal policy of government and CBN’s monetary policy.

This is true, of course.  Many economists and  private sector leaders see the need for more synergy between fiscal and monetary policy. The Executive branch is responsible for that. The CBN is charged with formulating monetary policy to complement the fiscal policy in the attempt to grow the economy, control interest and exchange rates and curb inflation while aiming to provide jobs.

And lately, Vice President, Professor Yemi Osinbajo has also voiced his concern over this lack of synergy .  He felt the CBN is intruding into the terrain of fiscal policy, which is the exclusive forte of the executive.  He recently observed.

“There must be synergy between the fiscal and monetary authorities. We must be able to deal with the synergy; we must handle the synergy between the monetary authority, the CBN, and the fiscal side.

Sometimes, it appears that there is competition, especially on the fiscal side. If you look at some of the interventions, you will find that those interventions are interventions that should be managed by the ministries.

“The Ministry of Industry, Trade and Investments should handle MSMEs (micro, small and medium enterprises) and we should know what CBN is doing. In other words, if the CBN is  intervening in the MSME sector, it should be with the full cooperation of the Ministry of Industry….”.

 

Of course, in recent times,  the CBN has involved in a lot interventions in order to stimulate local production , maximize the potentials of the economy and achieve the goals of macroeconomic stability. CBN Governor Emefiele is well aware that in the absence of any coherent, comprehensive and comprehensible fiscal policy, he has to act to prevent economic crises.  And that he has been doing.

Of course, just as it is a primary duty of CBN to formulate monetary policies to drive the economy, there are also some fundamental and aberrant factors inherent in the economy that damp  some policies, aimed at stimulating energetic inflows and pushing the frontiers of the economy further.

Until those fundamentals are tackled, the economy may continue to witness exchange rate instability. It is well known that the economy is factor-driven and monolithic, with crude oil contributing more than 80 per cent of foreign exchange earnings. Then the economy is import-dependent.

Ordinarily large scale importation is good because it indicates that an economy is robust. It also offers citizens wider product choices even at cheaper rates. But it becomes problematic when it is not matched with a robust manufacturing base, exports and other services such as tourism which promote foreign exchange inflows.

Other challenges of the economy include what development economists call the commitment of “original sin,”which  is the inability of a nation to issue debt in local currency and reliance on mostly external grants and concessional loans to fund government deficits and capital spending and which tended to pass currency risk to customers. CBN has been aggressive in formulating policies in the management of both the demand and supply of the intractable foreign exchange challenge.

Some of the policies such as the prohibition of 41 items from the Interbank foreign exchange market and the establishment of the Importers’ and Exporters ‘ (I&E) FX Window made reasonable impacts until the situation was exacerbated by the COVID-19 pandemic which crashed oil price  and  distorted the trajectory and momentum of the economy.

Also CBN introduced the dollar for naira policy to stimulate inflows. The policy offers a rebate of N5 for every $1 of remitted funds to Nigeria. This is expected to drive Diaspora remittances. While some analysts are optimistic that it would create impact on inflows, others believe it would not.

Sometimes ago, in a press report, Professor of Economics at Olabisi Onabanjo University, Sheriffideen Tella noted that “it won’t have any major impact on Diaspora remittances.”

According to him, “the first thing is that the amount (N5) is too small to attract those living abroad to start sending money home.” But CBN Governor, Godwin Emefiele, noted that remittances improved from a weekly average of about $5 million to over $30 million per week through the Bank’s foreign exchange initiatives.

The CBN has taken all these decisions to save the economy. This is why some observers wonder at  Vice President Osinbajo’s comment on Emefiele and the CBN. Expectedly, many objective observers are asking questions. Is this fair to  CBN? Is the portrayal of Mr  Emefiele, a true reflection of what has gone on the last six and years?

Notably, in any economy everything revolves around the formulation and execution of a fiscal policy. Was there one? When was it announced? And when did implementation start?  These are observers have raised. They are of the view that there is lack of coordinated fiscal policy. This is what has necessitated  CBN’s interventions, they say.

These observers  point out that in the last few years, the Federal Government has failed to set out clear fiscal policies in the annual budgets. All they is done is to announce how much would be spent and the sector allocations. No single budget address has included the fiscal policies that would underlie the attempt to achieve the objectives stated in the budget – particularly, the GDP growth  target. This explains why Nigeria has missed the growth target for six years in a row.

Normally each budget revolves round targets  which the country sets to achieve each year. Everybody will then be made  aware of the Budget Thrusts or priorities for the year.

Ordinarily this happens as the Minister of Finance addresses top public officials, with the leaders of the Organised Private Sectors, OPS, Banking, Labour, Academia and the International Community being on seat.  Then the minister will lay out the regime of taxes, duties, tariffs, fees, surcharges etc expected to yield the revenue projections.  Expectedly, the address will announce the changes to the list of products imported or exported.

But so far, this has never happened since 2015. And since the CBN has the task of ensuring macroeconomic stability, it has to act to avoid exchange rate problems. Then its interventions, in the Nigerian economy is to grow the MSME, with effectiveness of some policies which aim at stimulating energetic inflows and pushing the frontiers of the economy.

Emefiele knows that a badly mismanaged economy results in exchange rate problems; that sooner or later devaluation of the currency will be the only option left. In the absence of any coherent, comprehensive and comprehensible fiscal policy, he had to act to prevent worse deterioration of our position.

It should be recognized that macroeconomic stabilization is important for the development of enterprises. The economic situation and its level in the future have a fundamental importance for economic activity.

The purpose of a stabilization policy, including a combination of fiscal and monetary policy is to alleviate fluctuations in business cycles, which is supposed to lead to lasting economic balance. However, it should be emphasized that from the point of view of sustainable development, political decisions, economic conjunction, social and ecological crises should also be taken into account.

Overall, the apex bank has done well to initiate notable policies aimed at pushing the frontiers of the economy while ensuring microeconomic stability on the watch of Mr Godwin Emefiele.

JUNE JULY 2021

Ifie Sekibo: Making Heritage Bank the Accelerator of Businesses and Productivity in Nigeria

Ifie Sekibo, MD/CEO Heritage Bank Plc smiles with satisfaction as the bank is buzzing with ideas and activities aligned to the future. The fact that the Nigerian authorities place so much importance on economic diversification away from a reliance on just the oil/gas sector to other areas like agriculture value chain, industry, tourism to technology with their eyes firmly on the future excites Sekibo. Looking at the government ERG agenda, he realises that the country has clearcut plans to becoming one of the world’s leading nations by around 2030.Then he makes the bank partner with businesses, great and small, to enhance their productivity and value creation.

Sights set on helping businesses succeed  and the future, the presence  of Heritage Bank Plc on the Nigerian banking landscape is a positive and timely intervention to propel the economy into more productivity. It also limits any negative impact on the government’s goals in maintaining fiscal sustainability and economic development in the long term leading to the government’s  development Vision.

Sekibo is a trend setter passionate with financing revolution in Nigeria. And his character is rubbing on Heritage Bank’s brand, with a lot of strategic partnerships with government(s) and private organizations.

Heritage Bank is passionate about helping businesses grow on all fronts with its different initiatives to deliver banking solutions that empower SMEs as they deliver products and services solutions to the public. This is because it recognises that SMEs stimulate growth and development within an economy. And it is at the forefront of helping the Central Bank of Nigeria (CBN) deliver its programmes to the people.

Under the Central Bank of Nigeria’s Anchor Borrowers Programme (ABP) and the Nigeria Incentive-Based Risk Sharing System for Agricultural Lending (NIRSAL), Heritage has been providing on-lending funding to aggregated farmers to grow various products that serve as raw materials to the processors, thereby ensuring market linkages and access to the market as well as reduce importation and conserve Nigeria’s external reserves.

Through its strategic partnerships with government and private organisations, the bank has continued to make efforts to transforming the nation’s economy through championing entrepreneurial schemes for businesses and the micro, small and medium enterprises (MSME) sector is not left out. Its focus is on dependable job-creating sectors, such as education, agricultural value chain (fish farming, poultry, snail farming), cottage industry, mining and solid minerals, creative industry (tourism, arts and crafts), and Information and Communications Technology (ICT).

Over a year  ago,  Heritage launched the Nationwide Dukia-Heritage Bank Gold & Precious Metals which stands to create new opportunities for Nigeria to grow its potential reserves of 200 million ounces of gold. The Nationwide Dukia-Heritage Bank Gold & Precious Metals Buying Centre will fast-track 10per cent contribution of mining sector to GDP by 2026. Referring to this giant strides, the Vice President Prof. Yemi Osinbajo remarked back then that the launch of this project between Heritage Bank and ‘Dukia Gold SPV’ would enable Nigeria to mine reserves properly, trade responsibly, refine locally and boost the nation’s foreign reserves.

Mr Sekibo is making so much happen at Heritage Bank, supported by a very solid board and a vibrant management team. Under their collective watch, the bank is showing a lot of commitments to create enabling environment, resources and support required to innovate and accelerate impactful solutions with the potential to radically improve financial inclusion/intermediation, health, automobile, agriculture, and other related problems affecting critical sectors of the economy.

In terms of the agricultural financing revolution, Heritage Bank is firing on all cylinders. In order to support the real sector and unlock food potentials, Heritage Bank Plc has provided over N5billion long term facility under the Commercial Agriculture Credit Scheme (CACS) to Triton Aqua Africa Ltd (TAAL).

TAAL known as Triton Farm accessed the CACS through Heritage Bank, which was used to set up aquaculture businesses; nursery/hatchery to produce fingerlings and brood stock in Ikeja and earthen ponds for catfish and Tilapia in Asejire, Iwo and Gambari towns in Oyo State.

Under the arrangement, TAAL will also help small-scale farms increase their fish production by making fingerlings available to them. In the short term, the loan is expected to help Triton double its current production capacity of 25,000 metric tonnes with a projection to scale it up to 100,000 metric tonnes in five years.

The bank also has thrown its weight behind Globus Resources Limited, a subsidiary of Triton Group, to flag off the second phase of afforestation programme in Oyo state.

Nigeria’s demand capacity for fish was estimated at 2.7million metric tons and the country currently produces 800,000 metric tons. Triton is now producing over 25,000 metric tons and with them on board, over 25,000 metric tons capacity will be added to our current production, the company’s projection is to exceed 100,000 metric tons in 5years.

At the state level, Heritage Bank entered into partnership with the Oyo State government in a multi-billion-naira project to give agriculture a boost. Under the initiative, the bank supported the Oyo State Agricultural Initiative, OYSAI, a programme designed to revive agriculture, boost agro-allied businesses and massive empowerment programme for both youth and women across the state through the creation of thousands of jobs in the sector.

This huge, albeit laudable, project that is spread across 3,000 hectares of land in 28 of the 33 Local Government Areas of Oyo State is in three stages: food crop cultivation, cash crop/horticulture, and food processing. Heritage Bank is supporting agro investors involved in this initiative with funds and advisory services and indications are that the programme has already led to more than 30 per cent increase in food production in the state.

The Bank has also supported thousands of small holder farms in Kaduna and Zamfara states to benefit from the bank’s financial support for rice and soya beans production under the Central Bank of Nigeria’s Anchor Borrowers Programme (ABP).

Equally, Heritage Bank’s role in GEZAWA Commodity Market and Exchange Ltd is a big testimony of the bank’s commitment to agriculture. With this particular initiative, the Nigerian agricultural sector is set to witness a huge growth, as Heritage Bank Plc the lead settlement bank for Gezawa Commodity Market (GCMX) has collaborated with key stakeholders to revolutionise agricultural value-chain, aimed at providing fully integrated ecosystem for commodity Exchange.

Heritage Bank was appointed as the Lead Settlement Bank and Transaction Adviser to the Gezawa Commodity Market and Exchange Ltd. The Memorandum of Understanding (MoU) was signed between the two firms last year, with over 10, 000 farmers in 3000 cooperatives in the 44 local governments of Kano States hosted. The partnership between the bank and the Exchange would facilitate the ease of agro commodity trading in a more structured way, especially with the closeness to the Dawanu, the largest grain market in Africa.

The MD/CEO of Heritage Bank Plc, Ifie Sekibo, who was a panelist at the 2nd GCMX Farmers’ Cooperative Forum in Kano then, stated that the partnership was targeted to de-risk the sector that would bring about structured and enhanced agro-business and attain food security that leads to economic development.

Sekibo, who was represented by the Executive Director, Jude Monye explained that the partnership which would help bridge the huge gap associated to risk, will fast track effective price discovery mechanism and traceability and enhanced trade settlement services.

According to him, with its assigned position Heritage Bank would play a pivotal role in ensuring that there would be an effective and readily available platform for market linkages among players in the agribusiness value chain, involving FMCGs, warehouse operators, collateral managers, processors, farmers’ cooperatives to transact in a seamless way that guarantee quality, quantity, payment and delivery.

Speaking the event, the ED/CEO of Nigerian Export Promotion Council (NEPC), Segun Awolowo, was confident that the initiative would help foster diversification of non-oil export trade, stating that NEPC would ensure that the primary for the signing of the MoU would be achieved, whilst calling for the need to ensure adequate and seamless supply of agricultural commodities for the business to be sustainable.

The Gezawa Project Consultant, Binchang Binfa, Managing Director of Makarios Global Resource, disclosed, “the ultimate goal was to unlock the vast potential of agricultural value chain via partnerships and synergy with likeminded enterprises, organisations and institutions that will mutually create wealth, generate local employment and contribute significantly to the economic growth and GDP the nation.”

He stated that the Exchange would provide services on price discovery and transparency, increase foreign exchange earning capacity, commodity storage and warehouse receipt system, employment generation of 15, 000 direct and indirect jobs, investment opportunities, increase in non-oil export, ease of doing business, weather report, soil test report, as well as 24/7 online trading of commodities on a live trading platform.

Apart from all mentioned above, Heriatage Bank has continued to support Nigeria’s aspiration and roadmap to become a leading Information Communication Technology (ICT) Hub in Africa, The Bank gave out the sum of $40, 000 grants to winners of the maiden edition of HB Innovative Lab.

Worthy of note is the bank’s giant stride in support of tourism, aimed at boosting Nigeria’s tourism via creative arts industry through support and sponsorhip.  Its commitment to the development and growth of the creative industry is quite encouraging, where it holds monthly draws.

Heritage Bank has continually fulfilled its promises to support the Nigerian Creative Industry, as millionaires emerged from the YNSPYRE product in collaboration with the CREAM Platform.The Heritage Bank’s YNSPYRE event commenced on a great note when D’banj and CREAM Platform introduced the CREAM Merit winners for March, BERRI, a music artiste who carted away sum of N10million in form of promotional, while Clara Aden, a visual artist received N1million in financial support and Hanzy, a music artiste got over N1million Naira in form of mentorship support as well as Merchandise support from partner company – Boomplay.

For instance, the April Raffle Draw produced 10 lucky winners of N50,000.00 each while cheques of N200,000 each were also presented to 5 Winners from the March 2021 Draw.

The epoch-making event, held at the Balmoral Hall of Federal Palace Hotel in Lagos had in attendance alongside Divisional Head, Corporate Communications, Heritage Bank – Fela Ibidapo; Dapo Oyebanjo a.k.a D’banj and his partner – Oje Anetor; notable dignitaries from different walks of life – Director General of the National Lotto Regulatory Commission, Lanre Gbajabiamila and Stanley Mukoro. Also present at the draw were – Sunday Are, Chief Damian Okoroafor, Poco Lee, representatives of the NLRC, Boomplay and members of the media.

It is also at the forefront of Financial inclusion in Nigeria. The country’s central bank has set an ambitious target of attaining a 95% rate of financial inclusion in the population by 2024. This is currently around 63.2%. The financially excluded is over-represented by people in the informal sector, many doing jobs such as harvesting crops, mining or selling goods at markets.

They are usually paid daily and do not have bank accounts. Despite not wielding much financial power individually, together, they contributed 65% to Nigeria’s GDP in 2018, making them a group that holds a lot of untapped potentials. It’s no wonder that the government has made catering to this sector a priority. Heritage Bank Plc is doing this.

With all these activities and more, it is clear that Heritage Bank Plc is pushing productive efficiency by supporting businesses, corporations and SMEs, creating millions of direct and indirect jobs in the country, helping to tackle unemployment in urban, semi-urban and rural communities. By so doing, Heritage Bank is moving Nigeria forward on the watch of Ifie sekibo.

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Access Bank’s Graceful Leaps into Massive Continental Opportunities on the Watch of Herbert Wigwe

Access Bank Nigeria Plc on the watch of its Group Managing Director, Mr Herbert Wigwe is bouncing like a sportsman with jump-enabled shoes and thriving well at a time that many analysts are projecting Nigerian banks to walk a tightrope amid low revenue environment.

Reasons: brilliant ideas, good management, good thinking, innovation to build industry resilience and drive long-term sustainability by Wigwe and his team. They have a strong focus on consumer lending, payments and remittances, digitization of customer journeys, and customer acquisition at scale. These customers include valuable high net-worth individuals, corporate bodies and other institutions.

In his book, Business Stripped Bare, celebrated iconic entrepreneur and founder of the Virgin Group, Sir Richard Branson, says, “without trustworthy banks, there can be no business, no employment, no money.”

According to Branson, “People have got to be able to go to bed at night secure in the knowledge that the money they deposited today will still be there for them to withdraw tomorrow.”

Access Bank fits into the model of the trustworthy bank that Sir Richard talks about. This bank has been firing on all cylinders, acquiring more values, as it rides into eight more African countries. This is happening despite the claims by industry experts that Nigerian banking industry is faced with a tougher operating environment that could threaten the operators’ ability to meet their stakeholders’ needs and expectations yet perform meaningful corporate social responsibility roles. According to these experts, even valuable customers such as high net-worth individuals, corporate bodies and other institutions are equally challenged.

But not Access Bank,  it is able to weather this storm like an eagle. Its plans to expand to more African countries is part of a strategy to support trade and finance in the continent and take advantage of the newly formed African Continental Free Trade Area (AfCFTA). The countries are Morocco, Algeria, Egypt, Ivory Coast, Senegal, Angola, Namibia and Ethiopia.

Its GMD Mr Wigwe, disclosed this during a presentation and investor conference call. Right now, the tier-one bank operates in 12 countries. According to Wigwe, across Africa, there is an opportunity for the bank to expand to high-potential markets, leveraging the benefits of AfCFTA., observing that the pan-Africa trade agreement, among other benefits, will expand intra-Africa trade and provide real opportunities for Africa.

Asserting that the bank would use its office in London to expand representative offices in India, Lebanon and China, he stated that the plan is for the bank to establish its presence in 22 African countries so as to diversify its earnings and take advantage of growth opportunities in Africa.

According to him, Africa has enormous potential and there are opportunities for an African bank that is well run, that understands compliance and has the capacity to support trade and the right technology infrastructure to support payments and remittances, without taking incremental risks.

“We believe that we are best positioned to basically do all of that. Our focus is to become an aggregator in Africa and we are building a global payment gateway and providing trade finance support and correspondent banking across the continent. We are focusing on the key markets.

“The approach would always be that in the country we wish to go to, that we have the right skills. We would not just be a drop in the country in which we are present, we would make sure that we have an impactful presence in each of the major countries in which we are present.

“In doing this, we are also mindful of the country we are going to so as to make sure that it is of benefit to the bank. As we do this, we are working with our friends and partners.

“We are diversifying our earnings away from volatile markets as well and we are orchestrating our operations from the global payments gateway and ensuring that using Access Bank UK, providing corresponding services from digital platforms, the overall profitability of our franchise,” he explained.

Commenting further, on AfCFTA, he said the bank would use its digital framework to benefit from the deal. And as the bank continues to entrench itself in the local market because, Wigwe believes there is still so much work to be done.“So, we are doing everything possible to satisfy our customers and also to ensure that our channels are adequately secured. We are also ensuring that our staff is very efficient,” the CEO said.

Access Bank has acquired more heft with it getting the approval of holding company (Holdco) structure.  The Holdco will consist of four subsidiaries: Access Bank Group; payments business; consumer lending and agency banking; and insurance brokerage.

According to Wigwe Access Bank Group will consist of Nigeria, Africa and international subsidiaries, while the payments subsidiary will leverage the strong suite of the bank’s assets.

“The consumer lending business has seen 60 per cent growth in digital lending volume and value. The insurance subsidiary will adopt a dynamic and creative approach to deliver value-added services focused to meet customer insurance needs,” he said.

He explained that Access Bank has been driving its revenue growth through retail expansion, which has grown consistently across all income lines, driven by a strong focus on consumer lending, payments and remittances, digitisation of customer journeys, and customer acquisition at scale

“We have maintained strong capital levels despite investments for growth, accumulating capital over time. Despite investment in organic and inorganic growth in the past, the bank has improved its capital ratios, given optimum capital structure (tier 1 and tier 2),” he added.

Another innovation by Access Bank Plc is the way it has partnered with American Express to broaden the acceptance and usage of American Express cards in the country. According to Mr Robert Giles, Access Bank’s Senior Banking Advisor Retail Banking, the partnership would enable American Express Cardholders to use their cards at a wider range of merchant locations in Nigeria for tourism, business or private visit, and international American Express cardholders would also be able to withdraw cash from Access Bank ATMs.

“This announcement places Access Bank as the first full-service bank to acquire merchants who will accept American Express Card payments in the country.

“Local merchants will now have the option to accept American Express through Access Bank, thereby not only encouraging increased merchant business activity but also offering travelling American Express Card holders the opportunity to transact using their preferred method of payment.

“This new partnership will broaden the acceptance of American Express payments via Access Bank as well as Access Bank ATMs and e-commerce websites nationwide,” Giles said, adding  that Access Bank merchants who embraced American Express cards would benefit from an additional high-spending customer base.

“This is great news for Nigerian businesses and will help bring foreign exchange inflows into the country. We value the confidence that American Express has placed in us to significantly enhance the payment experience in our market,” he said.

Vivi Galani, Vice President EMEA Network Partnerships for American Express, said the company was pleased with the partnership to expand its presence in Nigeria.

“This agreement will give international card members even more locations to use their cards in Nigeria, whether they are travelling for business or leisure, and this will be particularly important as international travel resumes. For local merchants, it provides the opportunity to capture more business from global card holders visiting the country,” Galani said.

In another brilliant move, Access Bank has also decided to take a shot at Bancassurance. Why is this? It plans to avail its numerous customers the best underwriting and claims experience by entering into a partnership with Coronation Insurance Plc to drive an efficient and effective Bancassurance system.

The partnership was introduced to the Corporate Clients of Access Bank during an earlier organized webinar themed, “Managing Risks that Keep CEOs up at Night,” held on October 7, 2020.  According to Wigwe, Coronation Insurance satisfied all the required criteria, part of which informed the decision to establish this relationship which is perceived as a transformational partnership.

On why Coronation Insurance was picked as its partner, Mr Wigwe said: “In choosing among a pool of potential organizations to fill this gap, we have had to look at a couple of identifiers, with the first among them being underwriter speed of response to customers and the second is the financial strength and the capitalization base of the underwriter.

“Given all these, and with the interest of its customers at heart, Access Bank considered all of these qualities and found coronation to be leading between the various categories. We want our customers to have the best underwriting and claims experiences.”

In his own response, the Chairman of Coronation Insurance, Mutiu Sunmonu, commended the partnership. He said: “The Partnership will elevate the level at which Insurance Services are delivered to Corporate Customers in the Country, matching the level of growth recorded in the Banking sector over the last two decades, only over a shorter period”

A selection of distinguished keynote speakers from prestigious institutions with expert knowledge was invited to deliver presentations and share their insights on the topic of managing business risks.

Bode Augusto, founding MD of Augusto & CO shared detailed insights with respect to macroeconomic and project completion risks. Simon Morris, Partner of Trinity International (UK) went further in elaborating on macroeconomic risks that impact businesses and how to mitigate these risks while Nico Conradie, the MD of Munich Re Africa (South Africa) gave very practical guidance and advice on how CEO’s can safeguard their organisation from cyber risks and fraud.

According to Yinka Adekoya, CEO/MD of Coronation Insurance, we are pleased to have commenced this partnership with Access Bank and the webinar event is one of the initiatives we have outlined for customer engagements. We are looking forward to more customer engagements”.

With all these steps, Access Bank is living  up to its billing of  a holding company (holdco) structure, with four subsidiaries: Access Bank Group; payments business; consumer lending and agency banking; and insurance brokerage on the watch of Herbert Wigwe.

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Why Insurance Cover is a Necessity for All

Many Nigerians don’t fully understand the benefits of insurance, and as such they feel they don’t need any form of insurance cover. But this should not be so. We all need insurance.  You need one form of insurance cover, I need it too. Yes, we all need an insurance cover since there are so many uncertainties in life. But then you need to know and understand what it is that you are covered for. So there is need for you to understand the needs and benefits of insurance so as to make an informed decision before you purchase a cover.

Insurance operates on the basis that losses and misfortunes can occur anytime. It is informed by the wisdom that it is better to plan for a rainy day, so as to reduce or manage the impact of a loss, should it occur. There are also various religious teachings that underscore the importance of insurance as a financial planning mitigation tool. In the traditional African societal set up, insurance was also practiced. In Nigerian society, it used to exist in one form or the other and continues to be practiced in some areas till date. Among the Yoruba, there is what is called Esusu-by pooling resources to help those in need. This practice, however, is not sustainable in the current life these days. As a result of this fact, there is the need for individuals to purchase insurance covers.

Why Insurance?

You need insurance because losses and misfortunes occur from time to time. In most cases when incidents such as fires, sicknesses, motor accidents and death occur, you are not prepared for the financial consequences that follow. We see cases where people resort to borrowing money from friends and relatives who unfortunately, in most cases, are often short of money. What do you expect from someone who has no money to assist you?  They don’t have, and therefore do not help much.

In extreme cases, we see cases of families disposing off assets at very low, throw-away prices because of the emergency situation. It is even sad when such assets are sold to pay for medical bills and the patient whose bills need to be paid dies before the asset is even paid for. No doubt this is double tragedy. And while insurance will not stop such deaths or losses from occurring,  (such as life or medical cover), it definitely helps cushion those who have suffered losses by availing funds to cover for the insured losses

Right Policy

Life has a lot of uncertainties. By buying insurance, you transfer possible financial losses from yourself to an insurance company. While you cannot avoid the misfortunes of life, you can be sure that with the right insurance policy, you will recover from your financial loss. So as to fully appreciate the importance of insurance and purchase the right insurance cover for yourself, you may need to:Identify your risks and needs and then do the followings:

  1. prioritize them. Remember that not all risks are insurable and your insurance needs are specific to you. You should not buy an insurance product simply because your friend bought a similar product and it sounds good.
  2. Insurance is not a straight fitting jacket! Discuss your risks and needs with an insurance company or a broker or an agent near you. Always compare policy benefits against premiums of several insurance companies before you settle on one. A colleague once mentioned that insurance intermediaries (brokers and agents) are like doctors who diagnose and prescribe medication for their patients in that they should help you identify that area in which you are hugely exposed and advice the right insurance product for you!
  3. Match the available insurance products to your needs and choose the one that best meets your needs at affordable cost. When you match your needs with the policy, it is highly unlikely that you will cancel the policy before it matures. This is because you will have understood it and known exactly that which you are getting into. Once again remember to purchase only that cover that you need, based on your risk assessment and prioritization. Where possible avoid instances of buying more or less than you need.

Peace of Mind

Perhaps the most significant benefits of insurance include protection of family and assets and the resultant peace of mind that one has when they have an insurance policy. There are also other benefits like savings, financial security, investment vehicles and tax relief. Lastly, remember that your health is your wealth- sicknesses strike without notice. So take charge of your health and consider buying a medical insurance cover. The NHIS Scheme of the Federal Government is there for you and your family to use.  Paying N5,000 a year to NHIS for health coverage for one year is nothing, compare to the cost of healthcare. When anyone in the family gets sick, such a scheme will shield you from out-of-the-pocket medical spending.  Then what about children education? The future belongs to the educated-with education becoming increasingly expensive; consider buying a policy for your children’s education. Accidents occur anytime, anywhere-consider purchasing a personal accident cover against disabilities and deaths resulting from accidents (even those from accidental stair case falls.

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FCMB: Promoting SMEs, Productivity and Initiatives that Enrich Nigerians Lives on the Watch of Adam Nuru

“As a caring and inclusive brand, FCMB will continue to empower individuals and communities by championing and executing initiatives that enrich the lives of Nigerians.” So declared FCMB sometime in February this year as it announced the award of a full scholarship to Fathia Dele Rasheed, the 7-year old schoolgirl who was spotted using lights from the ATM Gallery at its branch located along Ondo Road Akure, Ondo State, to do her homework.
The bank commended Dele’s determination, as well as that of other Nigerians like her, who aspire to a better life and are relentless in their pursuit of it. This brings out the brand persona of FCMB-“a caring and inclusive brand At a time when the country is looking towards the Small and medium enterprises (SMEs) to help rebuild the economy devastated by COVID-19, the First City Monument Bank (FCMB) has become an excellent role model of commitment to help grow the country’s GDP and create jobs. This is possible because of the commitment to entrepreneurship development and innovation. No wonder, FCMB and its Managing director Adam Nuru regularly attract honours and awards.
Of course, a commitment to innovation has always been at the heart of banking, and it has been instrumental to the continuous performance improvements countries have realized through efficiency and economic sustainability. This FCMB has been doing for a long time now.
Today, the FCMB)continues to encourage innovative and prudent measures to help SMEs do business better and keep vital operations possible. This is why the bank in collaboration with SystemSpecs Limited, launched a solution called “FCMB Payroll”, that is focused on aiding different aspects of business operation. This was in October this year.
In a Memorandum of Understanding (MoU) signing ceremony held in Lagos, the bank said the product is a payroll solution, designed to meet the yearnings of thousands of its SME customers seeking more efficient, easy-to-use and affordable business tools to seamlessly operate their businesses. This, it was disclosed, will be very useful to individuals in business, small and medium enterprises as well as corporate organizations.
FCMB Payroll is a solution that comes with exciting features that enable SME owners to easily process payroll; pay employees’ salaries into commercial/micro-finance bank accounts or wallets and issue them regular pay slips.
To all staff of any customer or registered SME, this solution also over-rides collateral requirements, even without the traditional documentation to access loans from FCMB. The product enables these customers to easily maintain historical personal and payment records of all employees, including items such as their taxes, pensions and other possible transactions.
In that October during the launching Managing Director, First City Monument Bank (FCMB), Adam Nuru, said the introduction of the FCMB Payroll initiative was in line with the commitment of the bank to grow the nation’s economy by providing SMEs with cutting-edge business tools to support their operations and help them build scale. Mr. Nuru further stated that, “we are excited to partner with SystemSpecs, a major solutions provider in the financial ecosystem to address some of the challenges confronting SMEs.
The FCMB Payroll platform has been designed to provide a more convenient and modern business tool for business owners and their employees.As a Bank that is consistently innovating to meet our increasingly dynamic customer base, we are confident that the FCMB Payroll initiative will go a long way to boost the operations of SMEs and improve their productivity”.
Also speaking, the Managing Director of SystemSpecs, John Obaro, said, “as an organisation, our aim is to continue to provide individuals and organisations with innovative tools to help them become more productive and take full charge of their operations. We are delighted at the opportunity to partner FCMB to extend our experience and expertise in payroll solutions to the Bank’s customers. We are convinced that FCMB Payroll would help SME customers improve their processes, maintain a satisfied workforce, boost margins and increase scale speedily.”
The FCMB Payroll”, is yet another part of FCMB commitments to SMEs in Nigeria, as it regularly FCMB supports capacity building programmefor SMEs, using its FCMB Training Academy which holds a yearly programme tagged ‘Business Enterprises and Sustainability Training (BEST) for SMEs, existing and start-ups which bring together many SMEs operators to participate in the annual training programme..
According to the bank, the rationale behind this capacity building programme is to lay a solid foundation for their long-term success. It will also enable entrepreneurs to have access to business management skills and advisory services, learn and acquire competencies which they can apply for effective management of their respective businesses in a sustainable manner.
Last year, the FCMB held the sixth edition of the BEST programme for existing and start-up SMEs held in Uyo, AkwaIbom State on June 8, 2019. Hundreds of existing and start-up entrepreneurs from the six states in the South-south zone took part and benefitted from the intensive training and empowerment exercise. This followed the huge success recorded at previous editions of the training across Nigeria since it commenced in 2018.
The initiative, led by FCMB Training Academy, the bank’s Business Banking Group and seasoned facilitators, focused on business and skills development, marketing, finance and accounting for SMEs. It covered various topical areas such as identifying business opportunities, surviving in a harsh business environment, improving productivity, raising capital, optimising sales, cost and revenue management, among others. It is one of the value-added offerings of FCMB to complement its efforts in the areas of lending and advisory services to SMEs with the objective of stimulating their growth and contributions to overall national development.
According to the Executive Director, Business Development of FCMB, Mrs. Bukola Smith, the Bank recognises the increasing role and impact of SMEs.
“The BEST initiative is one of the innovative ways we empower, promote and support the growth of our SME customers because without effective training and exposure, it could be quite difficult for their businesses to succeed. We believe this training will go a long way to impact positively on the SME operators who have participated in this programme. It will propel them to further develop themselves in order to compete favourably within and outside the Nigerian market. We, therefore, urge the beneficiaries to take advantage of the unique opportunities provided by this exercise, because it is a veritable platform for them to take the lead in driving the diversification and growth of the Nigerian economy”, she said.
Also speaking at that time, the Head, Training Academy of FCMB, Sola Oyegbade, stated that: “Just like the roots of a tree are responsible for the overall health and strength of the tree, FCMB BEST initiative has become a forum for feeding the SMEs with relevant resources to nurture and nourish their businesses profitably through tested and proven principles for capacity building, skills development and sustainability.
FCMB Training Academy is playing its part as a skillful gardener alongside other stakeholders to ensure the sustained health and continuous growth of all the SMEs that have subscribed and partnered with us in the BEST initiative”.
Besides the BEST capacity building programme, FCMB has other exciting cutting-edge offerings in the SMEs segment. The financial institution is one of the top participating Banks appointed by the Central Bank of Nigeria (CBN) to drive the N220 billion Development Fund instituted by the apex regulatory institution to provide loans to SMEs. In addition, the Bank offers free banking transactions for a period of three months to new its SME customers.
SheVentures is also another value-added initiative from FCMB. It is designed for women-owned SMEs. The purpose is to provide enhanced support to existing and upcoming women-owned SMEs through access to finance, training and mentoring to boost their business in a sustainable manner. SheVentures which also comes with the unique benefit of zero-interest rate for an initial period of three months, is anchored on a unique selling proposition of ”Be You”, which means confidence, independence and the courage required by women to fulfill their aspirations. At the launch of the initiative in March this year, some women SME operators received loans ranging from N500,000.00 to N5,000,000.00.
Apart from these iniatives on SMEs sub-sector of the economy, FCMB has also been catering to the youthful segment of the population who are more technology-proficient than their predecessors, through various digital engagement which include the following:
· Flexx zone with over 130,000 visits and Flexx Mobile App with 17,329 users.
· Dare to Dream talent hunt in 10 campuses and over 15,000 participants in the three-year span.
· Flexx your creativity that had close to 20,000 digital reaches; this was a digital showcasing of their creative art.
· Flexxtern in partnership with Lagos State Government, corporate and SMEs, providing internship opportunities to youth in structured organisations.
· YEEP- Youth Entrepreneurship Programme for National Youth Service Corps (NYSC), with the participation of over 20,000 corps members in the last two years.
·Youth Entrepreneurship Masterclass which has provided the opportunity for young entrepreneurship to acquire more knowledge and mentorship in various field.
· National Youth Service Corps (NYSC) camp engagement in at least 20 states for the last four years reaching more than 300,0000 corps members in orientation camps.
· Weekly campus activation to engage young people in different institution of learning on the need to save during and after school. This provides an opportunity for financial inclusion and enlightenment.
All these initiatives tend to show that “Youths have pushed FCMB to innovate ahead of competitors”, as being claimed by some.
As all these programmes roll on, there is an increased publicinterest in FCMB for what it has to offer to the public in terms of products offerings and services .
Why is FCMB going so strong at this time? This due to the work of its managing director, MrNuru, a seasoned banker appointed in 2017.With about 30 years banking experience covering Corporate Finance, Consumer Banking, Public Sector, Treasury, Commercial/Retail Banking and Human Resources Management, Nuru is a banking guru. He began his career at the Nigerian Agricultural & Cooperative Bank. He also worked at Oceanic Bank and FSB International Bank (Now Fidelity Bank), where he headed Public Sector, later Retail Banking (Lagos), and eventually Human Resources Management Group. He joined FCMB in 2005 as Head of Enterprise Management overseeing Human Resources, Administration & Logistics and Branch Development.
In 2009, he left FCMB to joinFinBankPlc as Executive Director, North Nigeria. Three years later, he rejoined FCMB as Executive Director Abuja & North Nigeria, following the merger of FCMB and FinBank in 2012.
The bank’s board knew his capacity. Hence he was appointed in recognition of his ability to bring strong and decisive leadership to the banking institution at this time. And ever since, he has taken the banking brand higher up the ladder both in visibility and the consciousness of the people. No wonder, the bank continues to win awards after awards.
In 2018, FCMB was rated as the 3rd most customer-focused Bank by KPMG, a leading international consulting firm, in the Banking Industry Customer Satisfaction Survey (BICSS), among other national and international recognitions and awards.
In 2019, FCMB bagged ”Excellence in Customer Experience Enhancement”, on the Bank at the Finnovex West Africa Awards,. The award held on October 22, 2019 in Lagos. In addition, the Managing Director of the Bank, Mr. Adam Nuru, emerged as the CEO of the year. They were elected to the positions after a survey conducted by the organisers of the award which involved Banks’ customers.
Thus under the watch of Adam Nuru, FCMB, as an inclusive lender, has continued to dictate the pace and expand its channels. The Bank is known for providing one of the fastest, secure, convenient and seamless alternate channel banking platforms cutting across Automated Teller Machines (ATMs), Point of Sales (PoS), mobile, internet banking, among others

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Tony Elumelu: World-Class Banker and Africa region’s firefighter

The United Bank for Africa (UBA) and Transcorp Plc Chairman, Tony Elumelu, is a man with great foresight, resolve and compassion.  Welcome to the world of the Lion-king, the world of possibilities, lighted by the philosophy of Africapitalism.

Not every person, or even a nation, is able to stay on course while pursuing his long-term visions for growth, development and prosperity. In times of adversities, many with great vision sometimes digress, trip, falter or fail. Staying on course requires leadership’s foresightedness, resolve, consistency and eagerness to prioritize welfare of the citizenry. There cannot be a better example of this determination in Africa, right now than Elumelu, a business leader who has always delivered values, leading the youth on a path of prosperity.

Through his Tony Elumelu Foundation, (TEF) and Heirs Holdings, he has ensured the consistent funding of close to 10,000 entrepreneurs as well as job creation for millions of youths across all 54 African countries.

Elumelu is an entrepreneur who uses his resources and skills to build and nurture African youth on the path of glorious entrepreneurial journey, thereby building in them a strong psychological frame of minds to face the future. He has been at the forefront of calling on African leaders to build human capacity and competitiveness to further enhance the performance of all sectors. The goal is to ensure high quality life for all citizens through stronger and productivity to raise GDP growth.

Ever since 2010 , he has taken up the challenge of infusing African youth with hope and mentoring entrepreneurs. As a result of these, he has achieved a prominent slot in global recognitions, and has attained unparalleled celebrity position more than any African business man or philanthropist, in recent years, forming a cult-like status in the continent,  revered by youth and respected by political leaders, liberals and conservatives alike.

All these things have today made many  African youth to see a little of this man, the lion-king in themselves on television — three piece-suits, shinning shoes , seemingly meek, but ready to do lead way in the name of development.

A strong endorsement of this track record came recently when it was revealed that Elumelu stands as one of Times 100 Personalities, having achieved a prominent slot in global recognition. He is among three Nigerians named by the Time Magazine International on the 2020 TIME100, the annual roll of HONOUR of the 100 most influential people in the world. The other two Nigerians include Tomi Adeyemi and Tunji Funsho.

Elumelu is acknowledged as one of Africa’s leading investors and philanthropists for his achievements in business, industry and development not only in Nigeria in particular, but also in Africa in general. The list, now in its 17th year, recognises the activism, innovation, and achievement of the world’s most influential individuals in their respective fields of human endeavour.

His efforts has led to the development of a raft of entrepreneurs across Africa and has de-escalated tension across different regions, leading  toward gradually resolving the crises of lack of productivity, unemployment and poverty . This crisis is just one of dozens things Tony has been doing in the continent, assuming the role of the tireless firefighter.

He has developed new strategies to empower young generations with skill-sets and knowledge to fast-track the transition to a digital economy and prepare them for the future economy that will tackle the issues of sustainability and the Fourth Industrial Revolution.

He is known as a man of peace and development, the natural youth leader who most African youth look to when they need direction, an advice or an out of the box solution to a regional problem. A veteran banker who never shields away from employing his skills and big influence stature to infuse youth with possibilities, Tony has this gift which only few lead

Where there seems to be no hope, Tony functions as a symbol of hope and power to turn things around, even while operating from a disadvantage. Tony showed the power of working from a disadvantage — the more they underestimate you, the more satisfying the victory. This happened when he took over STB in 1997. He came into the limelight that year when he led a small group of investors to take over a small, floundering commercial bank Standard Trust Bank in Lagos. He turned it profitable within a few years.  And in 2005 he merged it with the United Bank for Africa during the bank consolidation era of the Central Bank of Nigeria, under the watch of Professor Charles Soludo. That banking group now has subsidiaries in 20 African countries and in the U.S and U.K. Elumelu also owns extensive real estate across Nigeria and a minority stake in mobile telecom firm MTN Nigeria, among other assets.

 

He continues to play great roles within the African continent to give hope, and bring calm even during the roughest storms that seem to continuously hit the African region in today’s world. In recent years, Tony has done many marvelous things, putting in commendable efforts across the Africa to activate private sector economic productivity and development in the continent. In  this way, he has been complementing the  effort of government across the Africa towards economic diversification, with each country taking steps to lessen the reliance on oil and mitigate the impact of its chronic volatility on their economies and people.

There is no doubt that human, social and cultural growth go hand in hand with developing and improving financial resources, which Tony has been concerned with. All these have combined to bring him accolades from across the world, including the TIME 100 award.

Elumelu is the Founder and Chairman of Heirs Holdings. His family-owned investment company, committed to improving lives and transforming Africa, through long-term investments in strategic sectors of the African economy, including financial services, hospitality, power, energy and healthcare. He is only one of four Africans on the 2020 list, recognised for his track record of business turnaround and value creation, and economic empowerment of young Africans.

Elumelu is also the Chairman of a pan-African financial services group, the United Bank for Africa (UBA), operating in 20 countries in Africa, the United Kingdom, and France. UBA is reputed to be the only African bank with a commercial deposit taking licence in the United States.The bank provides corporate, commercial, SME and consumer banking services to more than 21 million customers globally.

Elumelu also chairs Nigeria’s largest quoted conglomerate, Transcorp, whose subsidiaries include Transcorp Power, one of the leading generators of electricity in Nigeria and Transcorp Hotels Plc, Nigeria’s foremost hospitality brand.

On the plain of entrepreneurship Elumelu, who is the most prominent champion in Africa, in 2010 created The Tony Elumelu Foundation (TEF), the philanthropy empowering a new generation of African entrepreneurs, catalysing economic growth, driving poverty eradication.

Since its creation, the TEF has ensured the creation of millions of jobs for youths across all 54 African countries, particularly the funding not just under 10,000 entrepreneurs, but a digital ecosystem of over one million as part of its ten year, $100million commitment through the TEF Entrepreneurship Programme.

The Foundation, which is a self-funding institution, has increasingly shared its unique ability to identify, train, mentor and fund young entrepreneurs across Africa, with institutions such as the United Nations Development Programme (UNDP), the ICRC and leading European development agencies.

Heirs Holdings, which serves as a corporate role model for African businesses, and the Tony Elumelu Foundation will both celebrate 10 years of impact in November. Their mission continues to be inspired by  which positions the private sector, and most importantly entrepreneurs, as the catalyst for the social and economic development of the continent.

It is Tony’s belief therefore that the development models in African countries should not only focus on raising economic growth levels, but also prioritize education, training, investing in human capital and social development, since human development is the ticket to a more prosperous and secure future.

Given this scenario, it is clear that Africa  must consider creating funding for human capital investments through leveraging commodities revenues. These funds will be allocated to prepare and train the youth, empower them with future-focused skills and learning, build their capacities, and create jobs that enable them to utilize their skills to meet future demands in their countries and help develop new sectors of a future economy – one that is ultimately independent of commodities or oil.

Tony’s  message to everyone is that Africa has no option but to excel and move ahead. Retreat is never an option. This is Africapitalism philosophy in the world of the Lion-king, the world of possibilities. Welcome to that world.

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FirstBank: When a Bank Puts SMEs First

Last week will go down as one of the most challenging weeks, if not the most challenging, Nigeria has faced in 2020. What started out weeks before as very well-organised peaceful protests by young Nigerians campaigning to #EndSARS, was supplanted by hoodlums engaging in wanton looting, arson and destruction of public and private properties across many states at an unprecedented scale.

By the end of the week, many lives had been lost, many properties and businesses completely destroyed and Nigeria has been left reeling from a shock that dwarfs any the country felt even at the peak of the COVID-19 outbreak.

In keeping with the Nigerian spirit of being one’s brother’s keeper, equally unprecedented efforts by individuals, groups and corporate organisations to try to provide assistance for people and businesses affected by the crises of the past week, have followed.

Individuals and groups have announced donations of cash and materials, set up helplines to offer psychological counselling and support, and started online crowd-funding efforts in support of victims.

Among corporate organisations, we have seen banks take a leading role. Some banks, such as Access Bank and Stanbic IBTC, have announced funds or desks they have set up to receive requests from, and process assistance for, affected individuals and businesses.

One of these banks’ efforts include pledged interest-free loans and grants that affected businesses and individuals can access.

Another bank has seen thousands of requests for assistance pour in through the online channel it set up for the purpose. The requests have flowed in, not only because of the victims’ desperation for help, but also because of the humane approach to banking that this institution adopts.

Always putting the customer at the heart of its business, FirstBank has been showing empathy with all those who have experienced one loss or the other as a result of the crises. Since last week, the bank has been seeking every opportunity to identify with people who are currently grieving and hurting.

Although the largest and most prominent member of Nigeria’s leading financial powerhouse, the FBNHoldings Group that is a one-stop shop for financial services ranging from commercial and investment banking to financial advisory, insurance brokerage and pensions custodianship, FirstBank is neither immune nor removed from the challenges people face.

It is a human institution with thousands of humans working as employees to provide bespoke banking products and services to millions of other humans whose pulse the bank feels through its employees.

Being part of a group with expertise across the broad spectrum of financial services, makes FirstBank the banking partner with the broadest shoulders to assist SMEs buffeted by the wave of violence witnessed across the nation last week.

Given the interconnectivity between Nigeria and FirstBank’s history, it is no surprise that a tumultuous week in Nigeria is giving way to one with stories of hope and optimism by Nigerians badly affected by the crises of the past week, who are looking to FirstBank for assistance.

These Nigerians have been encouraged by the strides FirstBank has made over the years in the SME space as the bank of first choice for small businesses.

Built around seven strategic pillars – of connect to infrastructure, connect to talent, capacity building, policy and regulation, connect to resources, connect to market as well as connect to finance – considered essential for the sustainability and growth of SMEs and intended to promote a healthy business interaction and adaptability of the SMEs with their immediate environment, FirstBank’s involvement with SMEs, through SMEConnect (the bank’s branded bouquet of empowerment initiatives, products and services tailor-made for SMEs), has been one that has sought to facilitate their growth into future economic powerhouses playing ever-increasing roles in Nigeria’s economic development.

Since its maiden SME National Conference in 2014, FirstBank has annually engaged small businesses and SME owners in series of empowerment seminars and workshops designed to improve their business capacity.

Only this year, FirstBank held its inaugural SME Business Clinic in Lagos, Port Harcourt and Abuja with many SMEs in attendance.

The SME Business Clinic featured Abayomi Adewumi, CEO of the Global Leadership Institute and an industry expert and business growth consultant with vast experience working with SMEs.

He engaged participants on the FirstBank SME diagnostic tool designed for SMEs to check the health of their business, better understand it and drive profitability.

In 2019, FirstBank organised a weeklong SME event which had owners of SMEs in different sectors mentored across multiple states in the country. It was the first of its kind in the industry.

Organised in partnership with SME Traction, a leading business coaching platform, it was aimed at empowering SMEs to make informed choices about their businesses, thereby facilitating growth and bolstering their contribution to the development of the economy.

At the event, FirstBank’s Deputy Managing Director, Gbenga Shobo, underlined the importance the bank attaches to SMEs.

He said: “At FirstBank, we recognise the impact SMEs have in promoting growth of the economy and are excited at the opportunity to continue to enable them prosper by strategically contributing to the sustainability of their business.

“We remain the trusted financial partner of SMEs and reiterate our resolve to be known as the brand that enables their success; much the same way that we have for over 125 years enabled Nigerians and the economy at large.”

This same point was elaborated at another FirstBank SME event, “Food Souk”, convened in 2019 in partnership with Eventful Limited, an events management firm, where the bank restated its commitment to the Federal Government’s diversification drive, promising to continue to support the agricultural value chain from production to consumption to create opportunities for SMEs in the food sector so they could in turn create job opportunities.

The bank also extended its hand of partnership to all small businesses involved in organising different trade fairs and exhibitions.

A food vendor at the event, Ms Ijeoma Ebeneme, the Chief Executive Officer, JEM N Iris, commended FirstBank for putting the event together. Ebeneme said she was at the food fair to make profit, meet new clients as well as create the needed publicity for her brand.

It is for people like Ebeneme that FirstBank maintains an SME website with rich resources to help SMEs build capacity and improve how they run their business.

On the website is a blog featuring business articles and tips, SME business toolkit, SME products, Microsoft 365 Business Basic and a whole lot more.

In support of owners of SMEs operating in the education sector, FirstBank, in partnership with the Lagos State Employment Trust Fund (LSETF), set up a matching fund scheme of ₦5 billion LSETF-FirstEdu Loan.

Officially launched in September by Governor Babajide Sanwo-Olu of Lagos State and Dr Adesola Adeduntan, Managing Director/CEO of FirstBank, the scheme aims to cushion the impact of Covid-19 pandemic on low-cost private schools by ensuring lending at an attractive interest rate.

Speaking at the launch, Dr Adeduntan said: “At FirstBank we recognise the indelible role played by the education sector in the growth of any economy and this underscores our partnership with Lagos State Government for continuous development of the education services in Lagos State and the nation as a whole.

“The commitment by the Lagos State Government – including this partnership – to enable schools is quite commendable as this will mitigate the challenges caused by the lockdown on the education sector following the COVID-19 pandemic.”

It is for efforts like all those highlighted above and many more that the 2019 edition of KPMG’s Annual Banking Industry customer Satisfaction Survey named FirstBank as the biggest mover in the SME space.

The 2014 edition of the Survey had named the bank as the most popular bank among MSMEs for both deposit transactions and credit/loan facilities with 26 per cent of the SMEs surveyed identifying the bank as one where they had an ongoing loan facility or had obtained one in the recent past.

It is also for the same reason that the unfortunate events of the last week have reignited the bond between Nigerians and FirstBank, a partner that they can bank on in times of need.

The bank’s track record leaves no one in any doubt of its unwavering commitment to continue to weather all storms with Nigeria and Nigerian SMEs with whom it shares a common destiny. [BusinessDay]

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Fidelity CEO Reaffirms Commitment To Sound Ethical Business Practices

Fidelity Bank CEO, Mr. Nnamdi Okonkwo has restated the bank’s commitment to the highest standards of ethical and professional conduct in its dealings with customers and all stakeholders. Okonkwo gave the assurance on Monday as part of activities marking the 2020 Corporate Compliance & Ethics Week.

Stating that the week-long celebration provided a great opportunity to beam the spotlight on compliance and ethics, he said it was important to however institutionalize the culture of compliance and ethics as an imperative for building a strong and enduring financial institution.

“Let us all be reminded in all our dealings that we need to coexist and prosper together with all stakeholders including customers, suppliers, partners, local communities, and employees who are integral to our survival as a business. “‘Doing the right things, the right way’, is the best approach to building a sustainable business”, Okonkwo explained.

Whilst reiterating that Fidelity Bank has kept ethics and professional integrity at the forefront of its business in the over 3 decades of existence, he emphasized that bank would continue to utilize digital technologies to deliver innovative financial services that meet with the needs of customers.

Commencing on November 2, 2020 and running up until Friday, November 6, 2020 the bank has organized a series of employee engagement initiatives as part of the annual activities to celebrate the week.

Corporate Compliance and Ethics Week is organized annually by the Society of Corporate Compliance and Ethics (SCCE) provides organizations and employees with the opportunity to educate and drum attention to the twin issues

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The Enchanting Strategy of the Elephant:

First Bank Big Moves Dr. Adesola Kazeem Adeduntan on the Watch of Disrupting the Banking industry to usher in innovation and the FORBES  Award

It is easy to sit back and get complacent once you are successful. But not Dr. Adesola  Kazeem Adeduntan Managing Director/CEO First Bank of Nigeria  Plc. Under his watch, First Bank continues its aggressive push into different sectors of the economy, while also drawing more and more customers currently unbanked or under-banked into the banking sector as it continues growing its volume through its financial inclusion strategy. And with over 45,000 First Bank agents across Nigeria, First Bank on average processes more than eight billion transactions on a daily basis, yet the elephant is hungry for more.

Over the years, First Bank has been at the forefront of supporting agriculture, industrialization, businesses, and SMEs in Nigeria and has been one of their key dependable lenders. Its resilience and commitment as a financial partner have earned it an award-winning track record where it has been recognized by the pubic and many institutions across the globe for being the Best Commercial Bank and for Best Trade Finance Offerings in Nigeria. These are what have drawn numerous awards to First Bank from many reputable institutions, with the newest one being the Forbes Best of Africa Award was presented to Dr. Adeduntan this September. The award is bestowed on him by Forbes Africa in conjunction with Foreign Investment Network (FIN), for his contributions to the financial services sector in the country and the African continent.

“We are not going to relent and for us at First Bank, profitability is very important, but also supporting economic growth and development is equally important for us. It is only when the country is growing and there is the development and we are all collectively create a bigger cake or pack, that is when the whole country can thrive.” Adeduntan said in an interview sometimes ago.

Prestigious events such as the Forbes award are not just mere events in themselves; they are moments of acknowledging individuals who have made indelible imprints in the lives of others and great lessons for posterity. Adeduntan, with his performance in First Bank, in a rather spectacular way, has added values to many businesses, helping them weather challenges, therefore touching lives.

Dr. Adeduntan is a man who believes that the role of a business is to be adaptable and to enlarge the basket through value-added products. This is because the market is constantly evolving and you have to keep up with it. No wonder First Bank does not go to sleep, relying on its size. Rather it embarks on initiatives that make it more efficient. This means more research, more innovation, more digitalization, and automation while working at reducing cost profiles.

This is because this giant is aware that there are huge opportunities for brands to connect with the consumers if they are willing to get out of their comfort zones and be disruptive in thinking and execution. As humans, we are unified by universally shared hopes and dreams, which are the blueprint for our psychology and, as such, underpin all our behaviors. The same way we share a physical template, we also share a predetermined psychological template that can guide brands on what they want to stand for and how they want to differentiate from the competition. This commitment to stand out of the multitude has been the preoccupation of First Bank for many years. And under Adeduntan the trend has gathered more impetus.

To him having a big market share is neither protected nor permanent. Someone else can take it away. Having been in the corporate world for around 30 years, he has seen it evolve, gained experience, and seen some big and successful businesses that didn’t sustain for a longer time. Business today has become more challenging because of the influx of numerous players, innovative ideas, and ever-changing customer’s wants.

He is aware of some prominent examples of companies that were No.1 in their respective markets. They became comfortable, forgot to remain innovative, and soon faded away. The first example is one that we are all familiar with; Nokia. There was a point in time where everyone held a Nokia phone. However, when touchscreen smartphones started becoming a trend, they did not adapt, and Apple and Samsung took over and Nokia is nowhere to be seen. Another example is Sony with TVs. It had the largest share and was the benchmark.

However, now there are others who sell smart TVs with varying features and have surpassed Sony. Adedutan would not allow this kind of thing to happen in First Bank. So he makes innovation, value for the customers’ financial inclusion strategy, and solid management capacity his watch words.

To stand-out, he makes agency banking a core part of First Bank’s strategy.  And in this way, it helping Nigeria to drive the United Nations sustainability agenda. For financial inclusion is very central to the Sustainable Development Goals (SDGs).

L.R   Ibukunmi Awosika (Chairman Deputy ) Gbanga Francis Shobo ( Managing Director)  Dr. Remi Oni (Executive Director Corporate Banking)  First Bank Plc 

Because it has a link to poverty eradication, women empowerment education, and health. And that is why the government, central bank, and all the banks are all working on promoting financial inclusion, because of its significance. A number of the SDGs are linked to financial inclusion. These include education, ending hunger, and achieving food security, good health, and well-being, gender equality, creating a decent work environment, all indicate that there is a direct correlation. With access to financial services people can invest in businesses; education; live healthy lives; farmers get rich agricultural produce and women are more empowered.

“At First Bank, our approach to driving the SDGs is in two-fold: firstly, aligning our corporate responsibility & sustainability strategy based on our business goals; the Nigeria Sustainable Banking Principles (NSBPs) and global best practice in integrating sustainability within the business operations; and secondly creating awareness amongst staff and other stakeholders through sustainable partnerships. While the Bank work towards promoting all 17 SDGs, we focus more on 7 of the goals because they are material to us. These goals are:1, 2, 3, 4, 5, 8, 13 & 17”

Positioning financial inclusion as an integral part of its business strategy, First Bank is a leader in agency banking, while taking other measures to enhance financial inclusion. This continues to help the bank gather customers on a daily basis, aided by the brand trust and security of its payment system. Driving this includes a plan called Agency 2.0, which means taking its agency banking business to the next level.

Apart from this financial inclusion strategy, FBN under Adeduntan drastically has reduced the incidence of non-performing loans in the bank. This came down to single digit in 2019.

“When I assumed office in 2016, part of what I said we are going to do was to strengthen our risk management capabilities with the goal of reducing the non-performing loans. I said it would be a two-prong approach and that we would strengthen our capabilities to ensure that we don’t create NPLs.

But remember that no matter how good your risk management capabilities are, because by default the kind of business we do, loans must always go bad from unexpected things.

My plan was to revamp risk management capability and the entire risk management architecture to ensure that we keep new NPLs to the barest level possible. So my team and I focused on the already existing NPLs and then worked on reducing it down to the levels that are in line with the central bank regulation.

What we have achieved is to successfully reposition the risk management system of the bank and today I am particularly very proud of what we have achieved. And it is a combination of these that ensured that we pushed the NPLs to single digits. When we started 2019, our presentation to the investor community was that we are going to end 2019 with single-digit NPL. And by October 2019, we actually achieved single-digit NPL ratio for First Bank.”

Equally, under Adeduntan  FBN has made big investments in Cybersecurity. This has allowed banks to remove online threats and protect customers from online fraudsters. It also has developed the strategy of being the leader in the digital banking space, an area in which it has been very successful. Yet, it is forging ahead to be more digital.

Today, on the USSD banking platform, it has over 8.2 million customers actively transacting business, with it being by far the largest in that particular space. It is also dominant. in mobile banking, being very strong in agency banking.

Over 80 percent of its customer-induced transactions are conducted on channels such as First Mobile, Unstructured Supplementary Service Data (USSD) and the automated teller machine (ATM). Consequently, it has been quite successful in -moving customers to electronic channels.

“This is because of the kind of comfort it has been able to give them in terms of security in cyberspace. So, we needed to as a matter of business priority, have made those kinds of investment.” Adeduntan said.

Just as over the years, FBN has been at the forefront of supporting businesses and SMEs in Nigeria, as it looks to the future, it is showing even more commitment to SMEs as well as women entrepreneurs by using innovative strategies to empower these businesses. Even during these testing times, it remains committed to support SMEs by extending facilities to them.

However, the playing field has changed with COVID-19.  With many customers now embracing technology, the digital world is essential if an SME is going to weather the new business climate.

And as First Bank caters for them, they need to adapt to the changing reality and digital landscape in order to survive and continue operations effectively. First Bank probably foresaw this new order coming a long while before COVID-19 broke out. This is courtesy of its platforms to bring SMEs together.

It is the first Nigerian bank to launch this type of forward-thinking platform in the country. The aim was to alleviate some of the challenges that currently exist by creating a community where SMEs can share their knowledge and expertise, connect with one another, and engage in industry-related conversations, as well as receive the latest market insights and learning about e-commerce and marketplace management, among many other banking and business services.

SMEs are essential to the Nigeria’s GDP and contribute as much to that. And the very fact that the First Bank is committed to the SMEs is indicative of their indispensable value to the country’s economic engine. As such, FBN aspires to continue playing an important role in extending its financial and business support to nurture the growth of this industry.

In terms of gender equality, and products for the women folks First Bank is the leader here. In 2017, it launched its female product line called First Gem. It followed this up in 2019 with its First Bank Women Network programme. This was one of -the biggest achievements of the bank last year.

The essence of  First Bank Women Network which it formally launched in March 2019 was to promote a more inclusive working environment for female staff in the bank. To ensure that the ladies working with Fist Bank are supported to be whoever they want to be.

So, if there is any bank that is in the forefront of promoting gender equality, it is actually FBN bank. A look through its board, and subsidiaries, shows that the females are adequately represented.

How come the Elephant is trumpeting so loudly under the watch of Adeduntan? Observers say this is as a result of his experience.

With his training and experience in Arthur, KPMG, Andersen, Citibank, and AFC through to First Bank, Adeduntan is schooled in the logic that a business that wishes to be successful must be Flexible to any degree.

These anchors on the fact that the role of a business is to be adaptable: be aware of what you are selling, what the competition is doing, and, more importantly, what the market wants. Market needs, resources and ideas are changing at a fast pace. There is always cop for improvement in the value that your product brings. Sticking to one working model and not recognizing market requirements will lead to oblivion.

At First Bank, his main message is to enlarge the basket by providing value-added products. Only selling just raw commodities is not so fruitful, one needs to have value-added as well. There are numerous things to do to make a brand vibrant and exciting, planting itself in people’s minds, as on-sell it.

Why a customer prefers one brand to another is because of the value-added through the toppings and flavor. Similarly, create products that meet those extra needs. This is his reminder to everyone to be mindful of market requirements and be adaptable.

This will ensure a market share that can be sustained. And this philosophy drives First Bank under Adeduntan and now drawing accolades to him and the brand across the waters-Mediterranean and Atlantic. Such is the Forbes best of Africa honour.